January 31, 2017
We recently ordered a new sliding patio door and four replacement windows from Kempenfelt Windows & Doors. I am writing today to provide feedback on our experience with your company. Specifically, Laura and I want to provide some very positive feedback for the installation team that installed our new door and windows. Leo, Jody, and Josh were very professional and personable while completing the installation. They answered our questions thoroughly and worked very hard to complete the job in about 4 hours. They clearly cared about their work and about leaving us with a positive impression of your company. They also, unlike some other trades people we have used in the past, took great care to keep our home clean by using drop cloths and continuously vacuuming any dirt and debris that fell on our inside floor and outside deck.
We are very pleased with your products and the aesthetics of the finished job. Your installers are clearly pros who take pride in their work.
Thanks Robert, you will be able to count on us for positive word of mouth feedback to others with regard to your company.
January 31, 2017
After installing about 17 new windows at my cottage last year, I want to drop you a line. Your product has made a huge difference to our place, both in temperature control and appearance. Your sales staff explained everything at the time of taking the order, product arrived within the time frame quoted, and your installation people were terrific.
Now a year later, I called to tell you that one of the windows had a mark of some kind on it, and it appeared to be in between the 2 panes of glass. When I called to report the problem, Tammi took the information, identified from your records which window it was, and put in an order for a replacement glass. There was no suggestion that you would have to come look for yourself first, no stalling tactics that we’ve grown accustomed to in this day and age.
Your installer came and changed the glass in about 8 minutes. What a pleasure!
Thanks so much for an outstanding experience. I will happily refer you to others when the opportunity presents itself.
January 31, 2017
Just wanted to send this note to let you know how great the guys were that installed our new windows and front door. Big thanks to Rick, Paul, Zack and Ernesto for a job well done. Would definitely recommend Kempenfelt Windows & Doors to friends and family and especially the guys who did the install.
January 31, 2017
Just want to say that you have a great team. Our door handle at home was acting up and getting loose, one call and your staff was all over it, setting up times that would fit us both. They fitted it and life is wonderful. Keep up this amazing customer service 🙂
January 31, 2017
We could not complete our 2015 correspondence without letting you know how very pleased we are with the windows and doors we purchased earlier this year from your company. The front door and garage door not only look great, but are a pleasure to use every day. The sun room window upgraded the whole room.
We especially appreciate the professional measuring and installation by your team. Tony was very thorough in measuring everything and listening to our extra concerns with two older windows that were not from your company. Jody arrived with photos of those areas and all the materials required to resolve each concern. The team’s installation were excellent even when faced with unexpected situations. The garage door and automatic opener were also expertly installed.
When the job was not completed by the planned time, and they were supposed to go to another job, Jody arranged to remain with us and have the others attend the other job. He completed the work at our house demonstrating excellent workmanship and attention to every detail. He cleaned up all materials and leaving our house and property spotless.
Now that we’ve lived with our new “look” for a while, we can honestly say we are thrilled with everything. It was an enjoyable experience from start to finish. We will recommend your company to anyone we know who is looking for such products and outstanding service
We wish you a Happy New Year and continued success in your business – you deserve it!
